INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of air conditioning systems do you offer?

We offer a variety of air conditioning systems including Residentials, Light Commercials, Commercials and hybrid systems. Our experts can help you choose the best option for your needs.

How do I schedule a service appointment?

You can schedule a service appointment by calling our customer service number, emailing us, or using our online booking system available on our website.

How long does it take to install a new air conditioning system?

Installation times can vary based on the type and complexity of the system, but typically it takes one to two days for a complete installation.

How often should I have my air conditioner serviced?

We recommend having your air conditioner serviced at least once a year, ideally before the summer season, to ensure it operates efficiently and reliably.

What are the signs that my air conditioner needs repair?

Common signs include unusual noises, weak airflow, insufficient cooling, frequent cycling, and higher than normal energy bills. If you notice any of these issues, contact us for a diagnostic check.

What kind of warranty do you offer on your air conditioning systems?

We offer a comprehensive warranty on all our air conditioning systems, covering parts and labor. The duration of the warranty depends on the specific product, but typically ranges is 4 Years (2 Years Parts & Service Free and 2 Years Service Free).

Why is my air conditioner not cooling properly?

There could be several reasons, including a dirty filter, low refrigerant levels, or a malfunctioning thermostat. Our technicians can diagnose and fix the problem quickly.

What should I do if my air conditioner stops working?

First, check the thermostat settings, circuit breaker, and air filter. If everything seems fine and it’s still not working, contact us for professional assistance.

How can I contact your customer service?

You can reach our customer service team by phone, email, or through the contact form on our website. Our team is available to assist you with any questions or concerns.

What are your hours of operation?

Our regular hours of operation are Monday to Saturday, 9:00 AM to 5:00 PM. We also offer emergency repair services outside these hours.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Yangon Office

    Address

    • No.636, Waizantar Road, Ward No (4), South Okkalapa Township, Postcode 11091, Yangon Region, Myanmar.

    Customer Enquire

    • Head Office: 09 8818 111 20, 21

    Partner Hotline

    • Head Office: 09 8818 111 25, 26

    Customer Complain

    • HeadOffice: 09 8818 111 22, 23

    Mandalay Office

    Address

    • No.9, 82nd Street, Old City, Chanmyatharsi Township, Post Code 05041, Mandalay, Myanmar.

    Customer Enquire

    • Mdy Branch: 09 8818 111 30

    Partner Hotline

    • Mdy Branch : 09 8818 111 35

    Customer Complain

    • Mdy Branch: 09 8818 111 33